Shopping Online

Shipping & delivery

Shipping Methods

All of our orders are delivered via Royal Mail

Shipping countries

We currently ship to the United Kingdom (UK), Europe (EU), United States (US) and Canada

shipping prices

United Kingdom (UK) | flat rate of £3.90 for all orders

Europe (EU) | flat rate of £6.90 for all orders

United States (US) & Canada | flat rate of £12.50 for all orders under 500 grams

delivery times

United Kingdom (UK) | 3-5 working days after the order has been placed

Europe (EU) | 5-7 working days after the order has been placed

United States (US) & Canada | 10-15 working days after the order has been placed

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Please allow up to 21 working days due to Covid-19 delays

Payment options

Payment Methods

WE ACCEPT VISA, MASTERCARD, AMEX, DISCOVER, APPLE PAY, SHOPIFY PAY, AND PAYPAL.

payment currency

ALL OF OUR PRODUCTS ARE PRICED IN GREAT BRITISH POUND (GBP) AND MUST BE PAID IN THIS CURRENCY.

Returns

returns, exchanges & refunds

We currently do not offer returns or exchanges on items due to the nature of our products and vendors. all sales are final.

shopping

pre-orders

If you have placed a pre-order for one of our products, your complete order will be dispatched on the date written next to the product's description.

Defects, incomplete orders or incorrect delivery

We apologise in advance for any possible issues you have encountered with your purchase. If there is something wrong with your order please email us at blackInCarnaby@myrunwaygroup.com with your order details, description of the issue and attach a photography of your item.

I contacted your customer service. When will I receive a response?

Please allow 24-48 hours between Monday and Friday to receive a response.

SERVICES

ENQUIRES

For all enquires regarding our external services and shopping experience please use our contact form.

CLICK & COLLECT

When checking out, you can choose the new click & collect option. This option allows you to pay online and collect in store